At Bean2Cup, we are committed to delivering high-quality coffee machines, accessories, and exceptional customer support. If you are unsatisfied with a purchased product, this return policy outlines the conditions and process for returning eligible items.
1. Countries This Policy Applies To
This return policy applies to purchases made in the following countries:
Kenya
Uganda
Tanzania
Rwanda
2. Return Eligibility
We accept returns for coffee machines and accessories purchased from Bean2Cup that are:
Defective upon delivery, or
Incorrectly delivered (wrong model or product)
Returns are only accepted if they meet the conditions outlined below.
3. Exchanges
Bean2Cup does not offer direct product exchanges.
If you need a different item, please initiate a return for the unwanted product (if eligible) and place a new order separately.
4. Product Condition Requirements
Products must meet the following conditions to qualify for a return:
Must be in new, unused condition, with all original packaging, manuals, and accessories.
Products damaged due to customer mishandling, improper installation, or unauthorized repairs will not be accepted.
5. Return Window
Customers have up to 30 calendar days from the date of delivery to initiate a return request.
6. How to Return Your Product
You may return your coffee machine or accessory using one of the following methods:
By mail: Ship the product to our designated return address.
In-person drop-off: Visit any Bean2Cup service center in Kenya, Uganda, or Tanzania.
Return shipping costs are the responsibility of the customer unless the product is confirmed to be defective.
7. Currency for Refunds
Refunds will be processed in the same currency used for the original purchase.
8. Restocking Fee
Bean2Cup does not charge any restocking fees for eligible returns.
9. Refund Processing Time
Once the returned product is received and inspected, refunds will be processed within 30 days.
Need Help?
If you have any questions or need support with your return, please contact us at:
manish@bean2cup.co.ke