fbpx

Quality Support
& Maintenance

Need help? Talk to us.

Best-In-Class
After-Sale Service

One of the most important needs for any machine to continue operating is how well it is maintained. You will need dedicared support and technical know-how from the company offering you the equipment. We know the value of consistent Coffee Machine functioning. If not performed to its full potential, the coffee machines can negatively impact customer experience, resulting in revenue loss and unfavorable word of mouth.

Bean2Cup is committed to safeguarding your business by delivering top-notch after sales service support. We have highly trained technicians and a fully stocked service center in Nairobi that can handle any machine issue in the shortest amount of time. We take pride in providing best in class support, onsite OR on call, to minimize downtime and enhance customer experience.

One of the most important needs for any machine to continue operating is how well it is maintained. You will need dedicared support and technical know-how from the company offering you the equipment. Bean2Cup is committed to safeguarding your business by delivering top-notch local maintenance and support.

We know the value of consistent Coffee Machine functioning. If not performed to its full potential, the coffee machines can negatively impact customer experience, resulting in revenue loss and unfavourable word of mouth.
In addition, we have a fully stocked service centre in Nairobi that can handle any Machine issue in the shortest amount of time. We take pride in providing 24/7 support to ensure quick response times, minimizing downtime, and enhancing customer satisfaction.

MINIMIZE DOWNTIME

Best-in-class After Sales Service

Maintenance Emphasis: Bean2Cup underscores the pivotal role of proper maintenance for sustained machine functionality.

Support Commitment:Recognizing the influence of a well-functioning coffee machine on customer experience, Bean2Cup highlights the risks of potential revenue loss and negative word-of-mouth associated with suboptimal performance.

Customer Experience Impact: Recognizing the influence of a well-functioning coffee machine on customer experience, Bean2Cup highlights the risks of potential revenue loss and negative word-of-mouth associated with suboptimal performance.

Service Center Presence:The company boasts a well-equipped service center in Nairobi, emphasizing its dedication to promptly addressing any machine issues.

365 days Support Focus: Bean2Cup prioritizes round the year support to minimize downtime, ensuring quick responses and ultimately enhancing overall customer
satisfaction.

Our Assurance
Installation to plug & play
We ensure a seamless setup, making it easier for our clients to get their coffee machines up and running in no time and without any complications.
Preventative maintenance
We address potential issues ahead of time, reducing the chances of unexpected breakdowns. It contributes to the durability of the machines.
Training
It empowers our clients to operate and maintain their coffee machines effectively, ensuring consistent performance and quality.
On call support
Our dedicated support team is available to assist you with any inquiries, issues, or troubleshooting for timely solutions and the best guidance.
Extended Service Hours
We provide field support for extended hours that ensures our clients get assistance when they need it, even beyond regular business hours.

1. Installation and play

We ensure a seamless setup, making it easier for our clients to get their coffee machines up and running in no time and without any complications.

2. Preventative maintenance

We address potential issues ahead of time, reducing the chances of unexpected breakdowns. It contributes to the durability of the machines.

3. Regular training

It empowers our clients to operate and maintain their coffee machines effectively, ensuring consistent performance and quality.

4. On call support

Our dedicated support team is available to assist you with any inquiries, issues, or troubleshooting for timely solutions and the best guidance.

On call support
Our dedicated support team is available to assist you with any inquiries, issues, or troubleshooting for timely solutions and the best guidance.
Extended Service Hours
We provide field support for extended hours that ensures our clients get assistance when they need it, even beyond regular business hours.
Regular
training
It empowers our clients to operate and maintain their coffee machines effectively, ensuring consistent performance and quality.

Support Form

Franchise Enquiry Form

Do you have an existing location ?
× Chat with us